BHSCC Shop
Since 2018, the CLUB has been authorized to resell products for the online store. The management and administration of the store is carried out by volunteers.
The team offers its own training services in different formulas: individual or group. Different training courses are offered to support members in the development of their dog.
Note that all the profits generated by the sale of products and services are used to finance the activities of the club. No administration fees are provided on your purchases. All of the store's order processing steps are managed by club volunteers (see order processing procedures below).
Promotional items
Promotional items
Promotional items
Promotional items
Promotional items
Promotional items
Promotional items
Promotional items
Order processing
How to place an order?
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Visit our store and add the desired products to the shopping cart.
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To complete the order, click on "view my basket." You will have access to the list of products included in your basket and to the subtotal of your order. You can choose to delete products, continue shopping or "Checkout".
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If you are a new customer, you will need to provide your delivery and billing information. If you already have an account, you can log in with your username and password. You will then be directed directly to the payment interface.
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The delivery and handling costs will be added to the total cost of your order. Since the CCCRHB is a non-profit organization, we do not impose applicable taxes at this time.
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If you decide to accept our offer, proceed to payment by PayPal or credit card.
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If the transaction is successful, you will be directed to a purchase confirmation page. An invoice number will be issued. Keep it carefully because it will be used to track your order with our team. You will also receive a confirmation email summarizing all information regarding your order.
Why haven't I received a confirmation email?
First check if the email is not in your deleted or spam inbox. If so, be sure to remove our email address from the blocked senders list or indicate that the message is not SPAM.
It is also possible that an error occurred when entering your email address or that the order was not completed correctly. In either of these situations, contact our team who will be happy to assist you.
How long does it take for my order to be processed?
Your order should be processed within 48 business hours of the transaction.
Can I modify or cancel my order?
For all items, it is not possible to modify or cancel an order. Contact our team of volunteers by phone or email as soon as possible after receiving your order confirmation if you have a change to make.
A majority of the items in the store are imported from Europe. The majority of items are not in stock and some items are custom made for you. We will contact you to inform you of the estimated time for manufacturing and delivery. You can then decide to cancel or modify your order. But if you accept this deadline, you cannot cancel or modify your order later for these items.
Payment terms
You can pay by PAYPAL, VISA or MASTERCARD credit card.
What is a Card Verification Value (VVC)?
It is a 3-digit code written on the back of your credit card. This adds additional protection and prevents the use of fraudulently recovered credit card numbers.
Do I have to pay tax on my purchases?
Unless you live outside of Canada, all applicable federal and provincial sales taxes will be added to your order.
Delivery
All our packages are shipped by reliable companies such as Canada Post, Fedex or Purolator. For each order, we will send you by email a parcel tracking number, website address and telephone number for the carrier so that you can contact him and keep you informed about your delivery. Do not hesitate to contact us for any questions regarding your delivery.
Additional fees may apply if you live in a remote area if sending the package requires a special delivery service. For deliveries to the United States, we will need to add customs brokerage fees and import taxes. We will contact you to inform you when you place your order.
Delivery delay
Unless we notify you of a different deadline, the estimated time for a regular delivery once we have confirmed the order is normally 1 to 7 working days in Quebec and Ontario, and one to two weeks for the rest of Canada and the United States. No deliveries are made on weekends or holidays. In all cases, we will notify you of the expected delivery time upon confirmation of the order.
If the items ordered are not in inventory, there could be an additional delay varying from 3 to 5 weeks. The delay could even be a little longer for certain articles custom-made to your specifications. If this delivery time does not meet your expectations, you can decide to cancel your order when we contact you within 48 hours of the date of your order.